FAQS

DOMESTIC - For RTB merchandise, we offer free domestic USPS shipping for orders over $50. Once we receive your order, we will process it within 2 days and send to you via ground shipping (5-7 business days). INTERNATIONAL - For RTB Merchandise, we offer international shipping for a cost that will depend on the size of your order and your shipping destination. Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and Rock The Bells has no control over them. If you have questions about customs and duties fees please contact your local customs office.

Once your order is received and processed, you'll receive an email with tracking information for you to reference. If you have a specific question, regarding your order feel free to hit us up at customercare@rockthebells.com

We offer a 7-day return policy upon receipt. Hit us up at customercare@rockthebells.com if you wish to return the item and we can issue you a return label. Once the return label is issued, you will have 2 days to complete the return. Once our warehouse confirms they receive the return and check the quality, we will then refund you less the return shipping and restocking fee. We are unable to offer exchanges. You can always return the item and repurchase a new one.

Hit us up at customercare@rockthebells.com and provide us with your order number. We will then provide you with a return label for you to put on the original box you received it in and send back to us. Once our warehouse confirms they receive the return and check the quality, we will then refund you less the return shipping and restocking fee.

Hit us up at customercare@rockthebells.com and provide us with your order number and we'll take care of you.

For merchandise that is not from Rock The Bells, we work with affiliate partners to curate the selection we have on our site. Once you decide to make a purchase, the checkout process will happen on our affiliate partners' site. Their shipping and return policy may be different than ours.

Rock The Bells branded merchandise is created by our team and is exclusively sold on our website. Collabos - We love to collaborate with Brands and Artists on exclusive and limited edition merchandise and is exclusively sold on our website. Affiliates - We curate merchandise from other stores and companies to be featured on Rock The Bells, so when you find something you like, our affiliate partner will take care of the shopping experience from the checkout to delivery and any questions you may have about your order.